eDispatches Android Push Notification Issue March 12th

Resolved:

• Fixed Time: Approximately 3:00PM Eastern Time, March 14th
• What to do: Android users should open the eDispatches app.

Since approximately 12:00 PM Eastern Time on Tuesday, March 12th, a significant issue has emerged affecting Android users: eDispatches push notifications are failing to deliver. While other system functionalities are operating normally, the inability to receive Android push notifications persists.

The problem is isolated to only Android devices.

Key Points:

• Start Time: Approximately 12:00 PM Eastern Time, March 12th.
• Affected Platform: Android devices.
• Symptom: Failure to receive push notifications from eDispatches.
• Other Functionality: System-wide functions are operating normally, excluding push notifications for Android.
• iOS Users: Are not affected and are operating normally.

What Users Can Do:

In the meantime, affected users are advised to:

• Enable Text Notifications: From the Android App, select More > Settings > Tones > Tone Name > Enable Text Messages.